When she was Deputy Editor, I mostly tried to read the articles published in the Times' biz § by the various journalists who may (or not) have forwarded their submissions to her. There was Abigail Goldman, Richard Verrier, and various others. I became so familiar with the biz § of the L.A. Times, I find it hard to not peruse that section whenever the opportunity arises.
It's boiling down to cable vs. telecom
by David Lazarus, Consumer Confidential §C1, L.A. Times 7/13/8
I like exposures like this article on the competitive practices some companies base their expertise on by investing in advertising ways to appeal to new customers. Ways is right. Guays for a lack of better spelling because what they don't reveal to the consumer is that these corporate entities are scheming ways to steel their competitor's business by winning over their unhappy customers. In other words, neither one of the corporations battling each other this way could care less about what their customers want. As the saying goes, "if they aren't happy with the service they can go with a different provider". What matters most here is that the business plan sound sane, customer service be damned. The customer is always wrong seems to be today's corporate slogan.