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Fri, Nov. 12th, 2010 | 09:25 am  ⅊ lapl ‏‏␦ disappointed slavezombie

Sprint sucks. I'm convinced

You know, I really like my iPod touch. I find myself typing on the thing all the time. If that's what an iPhone feels like, I can see myself saving up for one. My current cell phone company is with Sprint. I called them Wednesday to dispute typical 3rd party charges and their customer service was very stinky. I spoke to Sonja. Honestly, I always seem to get the same vibe when I'm dealing with a person who has one of those thick hip-hop, gansta rap accents. By now I should know already what kind of satisfaction I will be getting with a customer service rep like that and should just hang up the phone and try again.

I was "educated" on how to cancel those 3rd party subscriptions online. I was told that next time the charge would NOT be waived. Even though I explained that I don't have Internet access at home, I was instructed to do it on my phone, data charges be damned.

I've been with Sprint about 7 years. I've never experienced this attitude, and I was seriously considering starting a data plan just as soon as my upgrade benefits kicked in. But that would mean going with the Evol phone, whatever it's called. I didn't want that but was something I would've overlooked.

I don't like AT&T so unless Verizon comes out with an iPhone, I'll never, ever pay a cell phone company for data.

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Comments {5}

billy pilgrim


from: chuckvideo
date: Fri, Nov. 12, 2010 04:29 pm (UTC)

I have to be honest, I was a happy Verizon customer for years and years with my trusty old Palm 700P, so when I finally caved in and jumped to ship to the first iPhone I had I left Verizon kicking and screaming.

I wanted to HATE ATT. But you know something? Except for the occasional reception dead spot, I'm happy with the carrier. Customer service has been "decent" (a lot better than ATT's U-verse service, that's for sure), and in my little neighborhood here in the hills of La Crescenta I'm actually getting better coverage than when I had Verizon.

I don't know how good or bad Sprint is, but I just wanted to toss my opinion in the hat about ATT.

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Bier de Stone


from: slavezombie
date: Fri, Nov. 12, 2010 04:36 pm (UTC)

That's helpful. I'm smack center downtown. Reception should be a breeze.

I've got two years before the contract is up, so I'll have a lot of time to ponder over it. Like doing time in prison.

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